The term "Colbrook Kitchen" or "us" or "we" refers to Kochloeffel LLC, the owner of the Site. The term "you" refers to the user or viewer of the Site.
We place the utmost importance on your security and privacy, and the safety of any information you have shared with us, as a user and customer. We always try to adhere to the highest principles for protection of your data,
The Site may be connected by "hyperlinks" to other Web sites, including Web sites owned and/or operated by third parties offering products or services in Colbrook Kitchen. We are not responsible in any way for the privacy practices on those other Web sites and suggest that you review the privacy policies on those other Web sites before using them.
WE ARE ACCOUNTABLE TO YOU
We have designated a co-founder and officer of Kochloeffel LLC to be accountable for our compliance with applicable laws, and to establish, and to monitor compliance with, policies and practices with respect to the management of information that is gathered about you and your use of the Site(s). Any questions, comments, or complaints that you might have about our privacy practices or any other aspect of the Colbrook Kitchen Service, should be submitted in writing or by e-mail to:
Chief Operating Officer
PO Box 289
Calistoga, CA 94515 USA
E: [email protected]
INFORMATION COLLECTION, RETENTION, AND PROCESSING
Personally Identifiable Information (“PII”) is defined as information that specifically identifies you, as an individual, or as an organization, including your name, e-mail address, and certain online identifiers such as IP addresses and cookies.
We only collect your PII after you have specifically and knowingly provided that information to us. By voluntarily providing this information to us at various points when using the Site, including but not limited to, sending us a comment or suggestion, subscribing to our newsletters, or purchasing a product on the Site, you consent to our collection and use of your PII for that online activity. You are under no affirmative obligation to provide this information to us and you may access many features of the Colbrook Kitchen Service without providing any PII.
If you initiate a transaction to purchase of goods or services through the Site, then we will need additional PII, including your mailing address and telephone number. All payments for purchases through the Site must be made by credit card but you may checkout as a ’guest’: without creating an account. We use a third party payment processor to obtain authorization to charge your credit card and your credit card information is used only for a single transaction: we do not collect or retain your credit card number in your account. Any subsequent refunds or credits relating to that single transaction are processed through the third party processor.
Our third party hosting service is PCI-compliant and your PII is stored in a highly secure environment. We retain a record of all our customers for as long as we are required by applicable statutes of limitation, under state, federal, and international law.
We do not collect any “special categories” of PII (as defined in Article 9 of the General Data Protection Regulation of the European Union - also known as the “GDPR”) and we do not use your PII in any automated decision-making.
We do collect non-personally identifiable information, which is information that does not identify you personally, but that becomes available to us as a result of your visit to our Site. This information may include, without limitation, your country, your IP address [a number assigned to your computer by your network or internet service provider], your Internet Service Provider, and your Web Browser.
We also collect non-personal information in a non-identifying, anonymous and aggregate form to enhance our Site design, to share with advertisers, and for statistical purposes. These statistics and reports will contain only aggregated information and do not include any PII.
OUR PURPOSES FOR COLLECTING INFORMATION FROM YOU
If you visit the Site and create an account, purchase goods or services through the Site, or participate in any other online activity on the Site, then your PII will be used only for the purposes of the online activity that you authorize.
- To provide information to you about future offerings of goods or services through the Site, including Frequent Buyer Incentive Programs.
- To process transactions for the purchase of goods or services through the Site.
- To comply with our obligations to legal authorities.
- To respond to your questions or comments that you forward to us.
- To contact you to discuss your use of the Site.
- To provide requested information to you, such as a password, or to provide technical or customer support relating to your use of the Site or a transaction you initiated on the Site.
or as may be required by law.
To diagnose technical problems, and to administer the Site in order to constantly improve the quality of the Site and your experience using the SIte.
At the time that you initially setup your account, you are consenting to enroll to receive marketing and other non-critical communications from us, from time to time. You also may opt to receive marketing communications from us without having registered, created an account, or entered into a transaction with us. You may opt out of receiving such communications at any subsequent time by logging into your Account and editing your Personal Information and preferences within your Account. You can view your updated profile to confirm your edits have been made. Furthermore if you request technical support, you consent to remote accessing and review of the computer that you use to access the Site, solely for purposes of support and debugging.
DISCLOSURE OF YOUR PII
We will not sell, rent or grant access to your PII to any other party without your consent. However, we may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority.
Please be advised that when you voluntarily disclose information on public areas of the Site, your PII and other information disclosed in your communication may become public information and can be collected and used by other parties. We cannot control what third parties collecting your PII in the public areas of the Site will do with your personal information.
WHEN DISCLOSURE IS REQUIRED
We cannot ensure that your private communications or any PII will not be disclosed to third parties. For example, third parties may unlawfully intercept or access transmissions or private communications. Additionally, we can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate to investigate or resolve possible problems or inquiries relating to the Colbrook Kitchen Service.
Special Provisions for Residents of The European Union
Colbrook Kitchen is a “Small Business” within the definitions in the laws of the United States, and is located solely in the State of California: it has no presence of any kind in any Member State of the European Union. All product purchase transactions through the Site occur in the State of California and those products are delivered in California to your shipping agent, that you paid for in connection with your purchase. If you are a prior customer, and a resident of a Member State of the European Union, then we already have received your consent; if you wish to opt-out, then please do so HERE. If you are a new customer, then please follow this LINK to setup your Account.
SAFEGUARDS WE HAVE IN PLACE
We employ reasonable managerial and technical measures to protect your PII. For example, all PII is maintained behind a firewall. In addition, Colbrook Kitchen uses server authentication, data encryption, encoded session identifications, and other advanced technology to prevent interference or unauthorized access to the Site by outside intruders.
Minors in the country, state or province in which they live, may use the Site only in accordance with applicable laws in their respective country or state, and in any case, only with the approval of a parent or guardian.
If, at any time after you have provided information to us, and you have changed your mind about receiving information from us or about sharing your information, or if you wish to correct any information in your account, then you either may return to your account and change your information or preferences, or send an email that specifies your request. Please send your request to [email protected].